OVER 4,500 applications for spectacles have been received following Vision Australia’s relaunch of the NSW Spectacles Program in July 2014.
Vision Australia’s new delivery approach streamlines the application process, provides greater information and resources to optometrists/dispensers and improves delivery times to recipients of glasses.
Kyriacos Mavrolefteros a Maroubra based optometrist who also delivers services in remote NSW, identifies two big advantages to the new approach.
“After trialling the new system, the biggest benefit is being able get an immediate response on a patient’s eligibility. The online form only takes around three to four minutes to complete and the response comes through straight away,” says Mr Mavrolefteros.
“I also like being able to process orders directly with my suppliers,” says Mr Mavrolefteros. “Instead of waiting up to four weeks, patients receive their spectacles within a week. It is much more efficient.”
Mr Mavrolefteros, who has been involved with the NSW Spectacles Program for around 20 years, processes around 400 applications for spectacles annually, 200 of which are for patients living in regional and remote areas.
“Susie, from Vision Australia came out to my clinic to train two of my staff on how to use the new online system. She also assisted us to process a backlog of applications,” he said. “Vision Australia has been very helpful throughout the transition,” he added.
Mick Christensen The Optical ShopMichael Christensen from The Optical shop in Campbelltown says it gives him a new avenue for sale stock.
“For the first time, there is another option to turn over last season’s premium stock. Instead of having a sale, I can use older frames for the program,” he said.
Like Mr Mavrolefteros, Mr Christensen also felt that he was able to offer a faster service to his patients.
“Because I fit the lenses to the fames on site, patients receive their glasses in a matter of days not months. The remuneration is far better and the online form is quick and easy to use,” he said.
“I understand that the administration of the scheme is an evolutionary process, and I have been impressed with Vision Australia’s ability to resolve issues quickly,” said Mr Christensen.
The NSW Spectacles Program provides Government funded glasses and vision aids to eligible people including the elderly, children, people experiencing homelessness, those living in rural and remote areas, people with disability and Aboriginal and multicultural communities.
Source: Vision Australia
Ryan Fritz started The Advocate in 2014 to provide not-for-profits and charities another media platform to tell their worthwhile hard news stories and opinion pieces effortlessly. In 2020, Ryan formed a team of volunteer journalists to help spread even more high-quality stories from the third sector. He also has over 10 years experience as a media and communications professional for not-for-profits and charities and currently works at Redkite, a childhood cancer charity.